BetterMe Reviews - Read 870 Genuine Customer Reviews | betterme.world (2024)

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“I tried the app in 2023 and haven't used it since then. However, they kept charging me due to auto-renewal. Yesterday, I noticed a charge for a new period and contacted their customer service to request a refund for the most recent charge. They declined my request and offered to extend my subscription instead. That's a joke. Be careful when using this app.”

“You are scam .People please don't sure this. They will rip you.I asked them how it's work. Nobody answered but took many.”

“Do not, do not subscribe to this program. I signed on for a 4 week program 8 months ago and they are still charging me. They have shown no accountability for refunding me my money. Don't do it--not worth the hassel and expense as I have to file a complaint with the Better Business bureau and my lawyer to reclaim the money. Stay away.”

Hello!Thank you for your comment. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 3 weeks ago

“I recently tried out the BetterMe app, primarily for its fitness tutorials, which I must admit were quite good. The instructions were clear and the workouts seemed well-designed to cater to different fitness levels. However, the pricing felt rather steep compared to other fitness apps on the market, which offer similar or even better features for less.After evaluating the cost versus benefits, I decided to cancel my subscription. Unfortunately, this is where my main issue with BetterMe began. Despite my cancellation, I continued to receive charges from them. This has been frustrating, and I am currently trying to get a refund!”

Hello! Thank you for your feedback.We hope you have had a chance to check all app functionality to understand the value it brings. We offer different pricing options.If the subscription was successfully canceled, it could not be automatically renewed. Our team found your query and replied to your email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe

Posted 1 month ago

“BETTER ME WAS ABLE TO GIVE ME A REFUND AND RESOLVE MY CANCELLATION REQUEST”

Hello! Thank you for posting an update about your recent experience. We appreciate your feedback! We will gladly assist you, should you need any help, so do not hesitate to contact us again. Kind regards, Team BetterMe

Posted 1 month ago

“Better me will continue to keep charging your account after the trial period even after I called to cancel. I didn’t realize my PayPal was being charged for 7 months. I called to tell them I had cancelled and they said there was nothing they could do. Then they charged me again for April. Very difficult to get them on the phone and of course when you get them on the phone it is someone from China. Do not subscribe to this app.”

Hello!Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 month ago

“BetterMe is a game-changer in personal wellness. Its tailored workouts, delicious recipes, and mindfulness exercises cater to all goals. Easy-to-follow routines and a supportive community make it a must-have for anyone on a journey to a healthier, happier life. Highly recommended!”

Hi Emma! We're so happy to hear that you're enjoying BetterMe! Thank you for your kind words and support. If you have any feedback or suggestions, please let us know at gethelp@betterme.world. We appreciate your review and hope you continue to enjoy using the app. Kind regards, team BetterMe.

Posted 1 month ago

“I have canceled the subscription so many times ! And better be continued to charge and renew it There is no one to talk to - emails get returned “it’s automated reply “ Worst thing ever. My only option is to call the bank and change my card Apps like this should finally be forbidden. It’s illegal to charge people money for something that’s canceled.”

Hello!Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Unfortunately, we could not locate your plan under the email address you provided us here.We would be grateful for your direct reply at care@betterme.world. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

Posted 1 month ago

“THIS IS A SCAMWe never subscribed and have been billed for many months now.I have started a fraud investigation with my bank.DO NOT DO ANY BUSINESS WITH THESE PEOPLE”

Hello!Thank you for taking the time to share your feedback on your experience with BetterMe. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. The information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand.We have also replied to you via email, kindly check your inbox. Kind regards, team BetterMe

Posted 1 month ago

“Very bad i was knowing am paying 26dollars and they later on deduct 41 dollars on top and up to now i haven’t received anything and no one messages back ‼️‼️😭😭😭 then you ask me was the delivery on time? What delivery really . I paid for nothing”

Hello! Thank you for your feedback.Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. We apologize for the delayed reply. Our team has already contacted you via email. Please check your mailbox. Kind regards, team BetterMe

Posted 1 month ago

“I have subscribed to this app and used it for awhile, however when I cancelled my subscription I was still charged and so I contacted my bank to cancel the payment and block further payments but months on betterme are still charging me under a different version of the same name. Do not subscribe unless you are ok with a huge amount of hassle and loss of money”

Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via email, kindly check your inbox. Kind regards, team BetterMe

Posted 1 month ago

“Scam 3 charged from bank all on same day and prior to trial finishing! Charges $29.99 & $94.99 & $24.99 all well within trial I had actually not even used it! Via PayPal!”

Hello, Lynda!Thank you for your feedback.Please kindly note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases.Our team has already reached you via email. Please check your inbox.Kind regards, team BetterMe

Posted 1 month ago

“Beware of this Company. This is a scam! I suddenly had money taken out of my bank via my PayPal Account with no authorisation and when I queried it, I found it was Better Me. It seems I took health quiz on Facebook (which was obviously very stupid of me) and this automatically links somehow to me opening a subscription on Better Me, completely without my knowledge or permission. They took £31 then tried to take £63!! and thankfully I got that stopped and refunded after long emails back and forth with them trying to tell me they had provided a service when they hadn’t and promising me extra health ‘challenges’ which I didn’t want. I never had a plan or an App from them and never wanted one.Be very careful with this company and health quizzes on Facebook, as I’m still left £31 out of pocket and arguing with them.”

Hello! Thank you for your feedback.We would like to clarify that we do not have direct access to your personal details as well as billing details. We cannot bill you until you confirm the order from your side. After you confirm your payment, you receive a purchase confirmation letter with the very same details that include the promotional price with the price of a renewed plan, and other subscription details you may need for future reference.As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 month ago

“The app stopped after 20 days,There is no option for stopping auto renewal. I was frustrated. Now they might charge for next month in auto renewal. Looks like a cheating or a trap.”

Hello!Thank you for letting us know about the issue. We found your requests and replied to you directly via email. To make sure everything works fine, we would appreciate your further reply. Kind regards, team BetterMe

Posted 1 month ago

“I would give zero stars if I could as well. I ordered a plan for chair yoga, but did not get what I purchased. Right after I put in my card information a box popped up saying: There is a billing problem with a family member’s previous purchase.Ask the family organizer toUpdate their billing information, and a box for me to click “Okay”. I did not.This is before they would let me download the exercise plan.I consider it a scam. I have requested my money back.I would not recommend Better Me. To me, it is a scam. This was a exercise plan that you get on your phone.”

Hello. Thank you for sharing the details of the situation.We are always glad to assist our customers with any arising questions or difficulties. Our team has already reached out to you via email directly, providing an explanation and instructions on how to access the app. Please check your inbox.Kind regards, team BetterMe

Posted 1 month ago

“I would give zero stars if I could. I cancelled subscription long before the free trial was over but noticed that they charged me for the monthly subscription of $50!!! I requested a refund only for them to say my request for a refund was not accepted. SCAMMERS! I will be disputing your charge through my bank!”

Hello!Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 month ago

“I purchased the 12 week program Canceled after trying to do first workout which was full of app glitches Not very convenient to wait 10 min before each 10 sec or 30 sec workout Canceling is easy Getting a refund is much more difficult Don’t know if I will get money back Hope this helps Just to be clear I have given 2 bad reviews ever in my life This is the second bad reviewThere is a reason”

Hello! Thank you for letting us know about that.As we can see, our team already replied to you via email and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 1 month ago

“Didn’t get the program, didn’t get get a response and DIDN'T GET MY MONEY BACK….. In fact I’m still trying to cancel the $49.99 per month subscription without having to cancel the Card. This is all Dodgy!!!!!!!”

Hello! Thank you for your feedback.Unfortunately, we could not locate your plan under the email address you provided us here.In order for us to find your profile and check your account, we would ask you to reach us at trust@betterme.world directly. This way we will determine how we can provide you with a solution. Kind regards, team BetterMe

Posted 1 month ago

“Completely ripped off by the zero warning notification before being stung for the full renewal amount. This reliance on people happily trialing something and failing to examine the minute details of small print before being caught in this process is appalling. So heed my comments if you wish to trial their services make sure you are fully clued up.”

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Kind regards, team BetterMe

Posted 1 month ago

“One thing that was nice about better me app was the coach but that wasn’t enough to keep me past the 1 month free trial. I also ordered the BetterMe Band and it never turned on. My advice is to invest in a Fitbit as they have a similar app and Fitbit include a 6 month free subscription for Premium features with ALL types of exercises, guided meditations, and more! Don’t make my mistake, go buy the Fitbit instead and get more bang for your buck.”

Hello! Thank you for your feedback.Our team has already reached you via email and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 1 month ago