Why is my T-Mobile service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.51 out of 5 47,273 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 03: Problems at T-Mobile
T-Mobile is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Central City, Catlett, Kansas City, Ypsilanti, Walnut Creek, Seattle, Prairie Village, Bartlesville, Madison, Virginia Beach, Norcross, Douglasville, Dallas, New York City and Reston.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 San Francisco | Internet | |
| New Orleans | Phone | |
| Charlotte | Phone | |
| West Monroe | Phone | |
| Phoenix | Internet | |
| Denver | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- faith (@faithhughes_) reported
why does the t-mobile website never work i just wanna pay my bill
- John Saw (@JohnSaw) reported
Thanks to @Taqtile's AR headsets, TCI technicians are able to use virtual service checklists and get remote assistance when trouble shooting. This is just one example of AR/VR on @TMobile's 5G network! We're exploring use cases in all kinds of industry verticals!
- The myth (@Blancogorilla40) reported
@Verizon is a scam literally paid over $1500 over the last 3 months and set up payments for work phone and they turn phone off anyway and won’t help at all! Stick to T-Mobile
- ralph belliveau (@rjb1234) reported
@JohnSaw @TMobile @5GOILab My experience is not the same. Latency high. No 5G connection, even though I get 5G on my phone. Each call to customer service has a 2+ hour call back time. Not good.
- John Sheridan (@JohnShe63135524) reported
@TMobile Shut down and prosecute all members Epstein ranch in new Mexico FBI seized documents computers positive people demand truth and prosecute
- daniela farruggio (@danielafarrugg4) reported
@TMobileHelp @sprint just got hung up on after a 2 hour phone call while trying to resolve a matter. Horrible customer service this is why I switched
- 🕉Scoop👽🖖🏽✨ (@777_Goddess) reported
I swear my service done got worse since Sprint merged with T-Mobile
- Manny (@texansmanny) reported
@soore @TMobileHelp They won’t do anything about it just pass you around to different reps and tell you whatever and might even give you $20 credit to your account but ultimately you’ll still have bad service
- Eddie Leonard (@DoctorLeonard) reported
@TMobile having a terrible customer service experience. Can you please DM me?
- Moonsia (@Moonsia7) reported
@Tmobile I’m having trouble reaching customer service from outside US, please help😭
- Peter Mazur (@PolishHitta) reported
@DJJinxman @WhistlingBatter @AP Verizon, AT&T and T-mobile also supply with a commodity... Except when phone service goes down, you can change providers and move on with your life.
- Tonya Finger (@TonyaFinger) reported
@TMobileHelp 2 WEEKS, and you guys still not allowing me to login into my account! What the heck is going on! I just wanna view my bill and pay it!
- jenn (@jxnmmm) reported
Frfr this AT&T service is some ****, should’ve gone with T-Mobile when we switched phone services
- Dre (@TooCoolDreee) reported
Why is @TMobile service acting slow today 😒
- Jess (@jesslc143) reported
Does anyone use T-Mobile Home Internet Service? If so, how does it do when you stream and play games?
- ∞ savage ✡️🏳️🌈 (@cebsilver) reported
Called @TMobile twice in as many months to cancel my at-home internet. I moved. It's useless here. Twice told me it was cancelled. Still being billed for it, still haven't received a return label for the equipment. Tired of making that phone call. Get in those DMs @TMobileHelp
- LOLA. (@kiraaaax3_) reported
T-Mobile service is ******* ridiculous at this point
- John Sheridan (@JohnShe63135524) reported
@carlasotomusic @TMobile Shut down and prosecute all members Epstein ranch in new Mexico FBI seized documents computers positive people demand truth and prosecute
- shay🦋 (@itshayluv) reported
@taecommas @TMobile Swear never had no problems from them I love T-Mobile
- Fabrizio (@Fabrizio) reported
@TMobileHelp Over a damn month this people keep playing @TMobile stop the damn rip off
- justin (@jmr1129) reported
@TMobileHelp please help
- Kevin (@KB6Champion) reported
@HeSoDamnCrazy Cell phone bills are the worst smh T-Mobile constantly texting me
- Ashleigh Early (@AshleighatWork) reported
I've never had this many issues with @TMobile @TMobileHelp employees REALLY trying...seeing issues and trying to help but being unable to...Please...just do the right thing, get us some sort of credit for all the trouble and END THIS.
- Jonathan (@Sa_wila_gaz) reported
@TMobileHelp so I just got a 1+ 7t Pro ME 5g (TMO version). While it does have a perm sim unlock, I'd like also to unlock the BL'er. This shouldn't be a problem. The problem is that the phone has a persistent download occurring, oft leaving multiplesof itself in my "large files"
- ChuckO (@ChuckinCharly) reported
@counternotions T-Mobile 5G speeds (down) are pretty good around me.
- Amy (@XLovelyArtemisX) reported
So how come @sprint @TMobile can change my contract with no consent? How is that legal? The lady yesterday wasted an hour of my time saying she would fix my problem. When I wouldn't comply with the change she backtracked and refused to help #legalhelp #badcustomerservice
- Rikki Poynter 🧏🏻♀️🎥 (@rikkipoynter) reported
Also trying to decide between @TMobile and @Verizon because I get no signal here with @ATT is hard.
- mandy (@auhmandah) reported
Ugh stupid T-Mobile I have no service at work ever
- Marc Normandin (@Marc_Normandin) reported
@carmencafasso yeah, I have T-Mobile and they just make you pay over 2-3 years as part of your bill, but I still know they're asking for four figures for a phone even if it's broken into small chunks forever
- Evelin (@pwincessevee) reported
@TMobile why is your website always down??
